Updated Aug 16, 2010
- Note that normal delivery is 2-3 weeks and t-shirts require at least two weeks. Do not ask about the status of a non-rush or non-express order less than two weeks after placing the order. If there is some sort of deadline to meet, fine. But, don't make a pest of yourself, or the order will just be cancelled.
- Make sure that your subject line is unique. Add your last name, invoice number, or anything unique to make the subject line of your message different from all others. (Your invoice number in the subject line is best!) If your message is simply a reply to the standard email invoice, it can get lost in hundreds of other messages.
- You should receive an computer-generated, auto-reply to your email message. If you do not receive an automatic reply within an hour, that is a good indication that something is wrong with your ability to receive messages from Proud Rebel. Sometimes, your mailbox is full, or you have a spam filter in operation that rejects mail from everyone not on a "whitelist" of friends. If you feel that our messages are not getting back to you, then send a phone number.
- Earthlink's spamblocker uses a manual verification before delivery of messages from a new source. People using Earthlink's spamblocker without previously allowing messages from proudshopper.com will, most likely, never receive any messages.
If you mainly use an online mail service like Yahoo, you may not even have a normal mail reader setup on your computer. In that case, the link above will not work. If you have difficulty with the email link above, just cut-and-paste this address into the "To:" box in your favorite MAIL READER. (This is NOT a web URL! Don't try to paste it into your web browser.)
sales@proudshopper.com