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Updated Non. 27, 2007

• Note that normal delivery is 2-3 weeks and t-shirts require at least two weeks. Do not ask about the status of a non-rush or non-express order less than two weeks after placing the order.
• The subject line of your message is VERY important. (Simple subjects, like "order", get bunched together with hundreds of others and are easy to overlook.) Start the subject line with one of the following words;
  • Question (for questions NOT related to existing orders)
  • Status (to check the status of an existing order) (At this time, there may not be a reply)
  • Cancel (to receive a refund if order is not already shipped)
  • Deadline (INCLUDE DATE!)(for important deadlines not defined in the original order)
  • Correction (for address changes, email address changes, and such)
• Make sure that your subject line is unique. Add your last name, transaction number, or anything to make the subject line of your message different from all others. If your message is simply a reply to a standard email invoice, it can be lost in THOUSANDS of messages.
• You should receive an auto-reply to your message. If you do not receive an automatic reply within an hour, that is a good indicator that something is wrong with your ability to receive messages from Proud Rebel. Sometimes, a mailbox is full, or you have a spam filter in operation that rejects mail from everyone not on a "whitelist" of friends. If you feel that our messages are not getting back to you, then send a phone number.
  
  Earthlink's spamblocker uses a manual verification before delivery of messages from a new source. People using Earthlink's spamblocker without previously allowing messages from proudshopper.com will never receive messages. .
• You will NOT receive a reply if your "mailbox" is full. (This note is mostly for "Newbies" to email. ) One symptom is not receiving the auto-reply to your message. This also means that you will not receive the message when your order is shipped. Of course, this also applies to changed (dead) email addresses, or incorrect email addresses as well.