Updated Jan 05 2011
- Note that normal delivery is 2-3 weeks and t-shirts require at least two weeks. Do not ask about the status of a non-rush or non-express order less than two weeks after placing the order. If there is some sort of deadline to meet, fine. But, don't make a pest of yourself, or the order will just be cancelled.
- Make sure that your subject line is unique. Add your last name, invoice number, or anything unique to make the subject line of your message different from all others. (Your invoice number in the subject line is best!) If your message is simply a reply to the standard email invoice, it can get lost in hundreds of other messages.
- You should receive an computer-generated, auto-reply to your email message. If you do not receive an automatic reply within an hour, that is a good indication that something is wrong with your ability to receive messages from Proud Rebel. Sometimes, your mailbox is full, or you have a spam filter in operation that rejects mail from everyone not on a "whitelist" of friends. If you feel that our messages are not getting back to you, then send a phone number.
- Earthlink's spamblocker uses a manual verification before delivery of messages from a new source. People using Earthlink's spamblocker without previously allowing messages from proudshopper.com will, most likely, never receive any messages.
IF you have an email reader already setup on your computer, such as Outlook, just click here to send an Email message
If you use a browser-based mail service (like Yahoo or Gmail), cut-and-paste the following address into the "To:" box.
(This is NOT a web URL! Don't try to paste it into your web browser URL box.)
NEVER phone first to inquire about an existing order! Send an email message first and wait for a reply. The phone is not permantly staffed, so this is not really a phone-friendly company. (Pay attention, sour, demanding people! A easy way to get an order cancelled is to be bossy. Think of it as a mirror, you get what you give, honey or vinegar.) If you can handle speaking to a "Soup NAZI" :-) , phone 256 751 0175.